Service Department
Need help with equipment or software? Choose the fastest option below and our team will route your request to the right service specialist.
Urgent equipment outage? Call for service800-803-1083Standard requests receive a response within 24 hours. For an urgent outage, please call rather than email.
Get Service Now
Pick the option that best matches what you need.
Not Sure Where to Start?
Use these descriptions to reach the correct team without a questionnaire.
Equipment & Hardware
Repairs, maintenance, damaged parts, locks, shelving, carousels, vertical lifts, and physical systems.
Email equipment serviceSoftware Support
Controls, Power Pick, AutoCrib, ControlLock, Keynius, peripherals, and software training.
Open a software ticketService Agreements
Preventative maintenance, coverage, renewals, response commitments, and multi-year agreements.
Request an agreement quoteService FAQs
Answers about requesting support, coverage, and response times.
How do I request equipment service?
Call for urgent outages. Otherwise use the service portal or email [email protected].
What types of equipment do you service?
Vertical lifts, carousels, Kardex and Spacesaver systems, evidence lockers, casework, shelving, locks, and related equipment.
What information should I include?
Contact details, equipment location and ZIP, manufacturer, serial or tag number, and a description of the issue.
How quickly will I receive a response?
Standard requests receive a response within 24 hours. Agreement commitments vary. Call for urgent outages.
How do I confirm coverage?
Send the location, ZIP, and manufacturer so the team can verify the authorized service territory.
How do I request software support?
Visit support.southwestsolutions.com or email [email protected].
