Where are parcel lockers located?

Parcel lockers are commonly located in residential apartment complexes, office buildings, universities, retail stores, and post offices. They are usually installed in lobbies, mailrooms, or other common areas that are easy for couriers and recipients to access.

How do parcel lockers work?

When a package is delivered, the courier places it inside an available locker and the system automatically notifies the recipient, usually via text or email. The notification includes a secure code or QR link to open the locker so the recipient can retrieve the package at their convenience without staff assistance.

Are parcel lockers 24/7?

Most smart parcel lockers are accessible 24/7, subject to the building’s operating hours. This makes them ideal for people with non-traditional schedules or those who prefer to pick up packages after hours while still benefiting from secure access features.

Are parcel lockers secure?

Yes. Smart parcel lockers are designed with security in mind and typically include electronic locks, controlled access credentials, audit trails, and in some cases video surveillance to deter theft and provide accountability.

Where are parcel lockers located?

Parcel lockers are often installed in accessible common areas such as lobbies, mailrooms, or reception zones in residential, commercial, campus, and retail buildings so both couriers and recipients can easily use them.

Smart Parcel Lockers for Apartments, Offices & Universities

Smart and electronic parcel lockers make package delivery fast, secure, and self-serve for apartments, offices, universities, and retail. Our modular systems protect parcels from theft, send instant pickup notifications, and provide 24/7 access with PIN, QR, or mobile app—no staff required. Southwest Solutions Group designs, installs, and supports smart parcel lockers to fit your footprint, brand, and IT environment, from indoor walls to outdoor stations. Architects can download Revit families to streamline planning, while owners get scalable software and audit trails for full accountability. Ready to simplify deliveries and delight users? Explore specs, download Revit files, or schedule a free consultation with our storage experts today.

Outdoor Smart Locker for Secure Deliveries at Facility Entrance

What Are Parcel Lockers?

Parcel lockers are storage units that let people pick up their packages when they are ready. Modern electronic parcel locker systems let residents and staff retrieve deliveries quickly without needing on-site assistance. Typically located in residential buildings, offices, universities, and retail stores, these lockers offer a centralized solution for handling deliveries. They eliminate missed deliveries, reduce theft, and streamline the package pickup process.

Key benefits include:

Preventing missed deliveries
Reducing package theft
Improving convenience for recipients

How Smart Parcel Lockers Work

Smart parcel lockers go beyond basic storage. These automated parcel pick up lockers use digital access codes or app notifications to inform recipients when a package is delivered. When a courier places the package into a locker, the system sends a notification to the recipient with a unique code or QR scan for retrieval. This smart locker system ensures parcels are accessed securely and conveniently, even after hours.

Wooden Smart Locker Wall for Guest Storage at Casino Resort

Touchscreen Smart Locker System with Blue Framed Compartments

The Role of Smart Lockers in Modern Delivery

Smart parcel locker technology is becoming a go-to solution for major delivery carriers. USPS parcel lockers, for example, are helping the postal service manage growing volumes of mail and packages more efficiently. These lockers reduce delivery times, prevent missed drop-offs, and make package pickup safer and more convenient for customers.

By automating the drop-off and pickup process, smart lockers make life easier for both couriers and recipients. They keep packages safe until they're collected and reduce the need for redeliveries or front desk involvement. As a result, more logistics providers and businesses are adding this technology improve customer satisfaction.

Smart retail lockers for in-store pickup — Touch-free deliveries, hybrid work storage, and efficient pickup solutions.

Retailers use smart parcel lockers to power fast, secure BOPIS pickup—no waiting in line. Shoppers receive a code or QR to open the assigned bay and collect purchases on their schedule.

In offices, lockers handle packages, IT equipment, and personal items for hybrid teams. Automated notifications and access credentials streamline handoffs while reducing front-desk workload.

Enhances buy‑online, pick‑up‑in‑store (BOPIS)
Supports flexible and hybrid work schedules
Reduces manual handling and contact

University library smart mail lockers — Secure, 24/7 pickup solutions for students and residents.

Apartment communities and campuses process high volumes daily. Smart parcel lockers prevent mailroom pileups by automating delivery, notification, and pickup—no staff assistance required.

Residents and students enjoy 24/7 secure access, reducing theft risk and ensuring sensitive deliveries remain protected until retrieved.

Cuts mailroom and front‑desk workload
Deters package theft and misplacement
Scales to communities of any size

Branded smart lockers with airplane graphic — Personalized locker networks for retail and service businesses.

Choose configurations, colors, and finishes to complement your brand and architecture—whether in a lobby, mailroom, corridor, or outdoor station.

Systems integrate with access control, property management software, and carrier networks, so workflows remain seamless as you modernize delivery.

Integrates with building access control
Connects to PMS and delivery services
Modular layouts and custom finishes

Smart lockers in apartment lobby — Track and log every delivery with built-in security measures.

Every interaction is recorded with time‑stamped events, access logs, and optional video—creating an auditable chain from drop‑off to pickup.

Couriers secure packages instantly, while recipients receive alerts with single‑use credentials to prevent unauthorized access.

Video monitoring and surveillance options
Complete delivery and pickup audit trails
Real‑time access notifications

Healthcare smart lockers — Heavy-duty lockers for warehouses and industrial facilities.

From hospitals and hotels to libraries, government, and manufacturing, smart lockers add secure, documented handoffs and reduce labor.

Configure for medical records or prescriptions, guest amenity pickup, inter‑department transfers, or parts staging in industrial areas.

Healthcare: records & prescription exchanges
Hospitality: amenity and food delivery pickup
Public sector & industrial: secure, efficient transfers

Smart locker with integrated vending — Scale and adapt your locker network with modular upgrades.

E‑commerce growth and user expectations demand secure, self‑serve pickup day and night. Smart parcel lockers meet that demand with software‑driven access and visibility.

Start with a core bank and expand as volumes rise—adding bays, outdoor covers, or new integrations without disrupting service.

24/7 secure access and self‑service pickup
Smart tracking and actionable analytics
Modular capacity that scales with demand

Good

Package Parcel Locker

Basic manual locker system for secure parcel delivery and retrieval.
Lockers are accessed with a 4-digit PIN code.
PIN is shared via text/email with the recipient.
Ideal for apartments, condos, and small offices.
Constructed with a 0.625" particleboard frame and 0.625" thick plastic laminate doors.
Cost-effective, no electronic components.

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Better

Smart Storage Locker

Electronic lockers with smart access control (PIN, RFID, biometrics, or app).
Suitable for businesses, schools, apartments, and public spaces.
Customizable configurations and finishes.
Centralized software for managing locker assignments, monitoring usage, and processing payments.
Increased security and flexibility.

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Best

Smart Rental Lockers

Top-tier, fully digital locker system with 24/7 accessibility.
Real-time notifications and tamper-resistant construction.
Remote management of locker availability, access logs, and payment collection.
Flexible rental models: hourly, daily, or subscription-based.
Integrated mobile app for both operators and users (iOS & Android).
Designed for high-demand, tech-forward environments.

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Honest Results

““Thanks Craig! We really appreciate you pulling some strings to get the high density files installed. The library shelves are already loaded and ready for the Attorneys to move in! The HD files look great! This was a challenging project and it’s been such a relief to have your knowledge and support. Most of all, thanks for making us look good.”

“What I love about SSG is that you seem to have a product for about everything related to storage, you’re flexible with design options, you’re quick to respond, and perhaps most of all you always have CAD drawings that I can use in my drawings which makes my life easier. If there’s somebody else out there that does what you do, I don’t know who they are.”

“I searched high and low for a heavy-duty cabinet that was new, attractive, had drawers that could support more than 100 lbs., and was reasonably priced. I was running out of time when I found your website, it was a lifesaver!”

Southwest Solutions Near You

With 7 offices in Texas, Oklahoma, Kansas and Colorado, plus teams covering every major metro area nationwide, Southwest Solutions Group delivers expert smart parcel locker sales, design, installation, and maintenace support wherever you need it.

Smart Parcel Locker Service Areas

Texas

Offices in Austin, Dallas, Houston & San Antonio w/ sales, design, and installation coverage statewide

Austin
Dallas
El Paso
Fort Worth
Houston
San Antonio

Oklahoma

Office in Edmond w/ sales, design, and installation coverage statewide

Broken Arrow
Edmond
Lawton
Norman
Oklahoma City
Tulsa

Kansas

Office in Lenexa w/ sales, design, and installation coverage statewide

Kansas City
Lawrence
Olathe
Overland Park
Topeka
Wichita

Colorado

Office in Englewood w/ sales, design, and installation coverage statewide

Aurora
Colorado Springs
Denver
Fort Collins
Lakewood
Boulder

Alaska