Resort approaches customer service with storage installation
No matter what star rating they may hold, casinos and hotels across board continuously strive to win repeat business from those they serve by improving customer service. One property achieved this goal with the uniquely designed installation of mobile gaming resort racks to improve guest hospitality event supply storage space.
With space to accommodate meeting, gaming, dining, and entertainment activities, the site had risen to become the largest in-state destination location to offer a fully-diversified visitor experience. However, escalated growth and changes to the property had placed mounting pressures on its storage areas. Everything was left cramped and functioned ineffectively, even with traditional warehousing racks to handle storing decor, cleaning supplies, tables and other items.
Some might be deterred from rectifying the situation, especially if working under the belief that such an area in worth less in value because of its inability to directly generate revenue. This was not so in the case of the acting general manager for the profiled property. He knew all too well that the heart of the house can leave just as much of a lasting impression on guests as furniture or flooring found in more common place areas frequented by visitors. It was, in part, why he was so dedicated to reworking the property’s back-of-house storage areas. A desire to improve customer service, while lowering the risk of staff injuries and boosting turnaround times at the same time are also responsible for keeping him committed to see the project through to the end. Click here to see how mobile storage racks save space.
Storage video helps pinpoint mobile gaming resort racks for achieving property needs
Like so many others, the initial impression perceived by the general manager was that whatever took the place of the existing racking would have to be static. Having had some experience with using compact file storage beforehand, he questioned whether or not that same concept could be used to accommodate heavier items. This included boxes of cleaning solutions, tables and tableware. A video provided by the project’s architect, which showcased the mobile gaming resort racks in action, was all it took to convince him that the system was the ticket to achieving everything the property wanted.
Since the aisles between the existing pallet racks sat vacant much of the time, the general manager was confident in knowing it could be put to better use. By placing the shelving units already on hand with carriages that travel along floor rails, this meant compact mobile gaming resort racks could be devised to eliminate idle capacity within the aisles and improve guest hospitality event supply storage space. Staff could also easily open aisles at the point of need for faster, more efficient retrieval of whatever was held inside.
Not too long afterwards, the general manager reached out to a locally-based storage affiliate in hopes of learning more about the system. From there, a design consultant was dispatched to the property in order to assess the space and discuss options with key decision makers. Any doubt about the mobile gaming resort racks was put to rest once having learned that the existing racking and shelving could be mounted to system.
Storage & design experts ensure mobile gaming resort racks install
There is much that goes into the design and installation of the system. As a result, the design consultant made several trips out to the property in order to have a thorough understanding of the space they had to work with and the items needing accommodation. Since the building had been made with post-tension framing and a poured concrete floor, this meant the mobile gaming resort racks rail system had to be designed to avoid cables installed within the floor. Additional architectural and designs considerations had to also be taken into account for the odd triangular shape of the room, the location of varying support columns, the sprinkler system within the ceiling and seismic concerns.
The final order for the mobile gaming resort racks came only after the storage consultant made certain any measurements and plans were unmistakably accurate. In order to ensure this, he took to visiting the site one last time.
The project became ever-so-slightly complicated by the fact that an internal wall was needing to be moved to create a new workspace in an adjacent area. Rising to the occasion, the team of storage experts collaborated with the architect and internal construction crew to ensure their efforts were coordinated. New walls were put up as the mobile gaming resort racks install team came in behind them with the rails.
Benefits resulting from mobile gaming resort racks use
Property employees benefited greatly from using the mobile gaming resort racks. Instead of being left to figure out how to store more items in the same-size footprint, system users were able to save space while also ensuring staff safety. Essential item retrieval became nearly immediate, as staff no longer had to shift numerous bins or tables around in order to obtain what they needed. Staff morale also improved, since they are better able to focus on their mission and not left wrestling with inconvenient storage. Enough storage space was also freed up by the system to accommodate the purchase of serpentine tables and other items, which help enhance the guest experience and revenue stream for the property.
Winning over staff by optimizing mobile gaming resort racks storage
To help win over the staff, the storage consultant also collaborated with them to optimize the storage offered by the mobile gaming resort racks. He, along with the installation team, removed shelves in a number of areas to accommodate large tables. Shelves were also added in other areas for cleaning supplies and items of smaller size. Rods for hanging freshly pressed table linens, as well as protective rails meant to keep tables from falling off the shelves, were installed too. Photographs taken by team leaders, which are visibly posted near the system handles, also help to maintain organization by explaining what items go where.
Contact us for mobile gaming resort racks
Southwest Solutions Group® provides design and installation services of mobile gaming resort racks. Free consultations are available to determine you and your business’s exact needs before the design process begins. To learn more or to speak with a storage specialist, call us at 1-800-803-1083 or send us a message today.
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